Privacy Policy

Effective Date: 01/05/2025
Website: https://bedding4horses.com

Bedding4Horses ("we", "us", or "our") is committed to safeguarding the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, store, and protect your personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Bedding4Horses provides high-quality equine bedding and delivers directly to our customers across the UK. Our website address is: https://bedding4horses.com. For any data protection enquiries, you can reach us via:

2. Personal Data We Collect

When you interact with us—whether by placing an order, contacting us via our website, or communicating through email or phone—we may collect the following types of personal data:

  • Full Name

  • Email Address

  • Telephone Number

  • Delivery Address

We do not collect or store any credit card or debit card details on our website.

3. Payment Information

We accept payments via:

  • Cash

  • Bank Transfer

  • PayPal

We do not process payments through the website. Payment is only taken at the time of delivery, either in person or through one of the accepted off-site payment methods. As such, we do not collect any financial data through our website.

4. How We Use Your Personal Data

We use the personal information you provide for the following purposes:

  • To process and fulfil your orders

  • To contact you regarding delivery or order updates

  • To respond to enquiries or requests submitted via our website or email

  • To maintain our internal records for customer service, operational, and accounting purposes

We will only use your information when we have a legal basis to do so, such as fulfilling a contract, complying with legal obligations, or with your consent.

5. Lawful Basis for Processing

Under the UK GDPR, we rely on the following lawful bases to process your personal data:

  • Contractual Necessity: When processing is necessary to fulfil our obligations under a contract (e.g., delivering your order).

  • Legitimate Interests: When processing is necessary for our legitimate interests and does not override your data protection rights.

  • Consent: When you have given us explicit permission to process your data (e.g., via a contact form).

6. Data Sharing and Third Parties

We do not sell, rent, or share your personal data with third parties for marketing purposes. Your information is only shared when necessary with:

  • Delivery personnel responsible for fulfilling your order

  • Our bank or payment platform (e.g., PayPal) if you initiate a payment through those services

All third-party service providers are required to handle your data securely and in compliance with applicable data protection laws.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

Typically, we will keep customer order records for up to six years to comply with HMRC requirements.

8. Your Data Protection Rights

Under data protection law, you have the following rights:

  • Right to access – You can request a copy of the personal data we hold about you.

  • Right to rectification – You can request correction of inaccurate or incomplete data.

  • Right to erasure – You can request the deletion of your data under certain conditions.

  • Right to object – You may object to our processing of your personal data.

  • Right to restrict processing – You can ask us to limit how we use your data.

  • Right to data portability – You can request your data in a structured, commonly used format.

To exercise any of these rights, please contact us at contact@bedding4horses.com.

9. Cookies and Tracking

Our website may use cookies for basic functionality and to improve your browsing experience. We do not use tracking cookies or analytical tools to collect behavioural data.

You may disable cookies through your browser settings if you wish, though some website features may not function correctly without them.

10. Data Security

We take data security seriously and have implemented appropriate technical and organisational measures to safeguard your personal data. While no online system is completely secure, we strive to protect your information using best practices and regular security reviews.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law or our practices. The latest version will always be available on our website at: https://bedding4horses.com/privacy

We encourage you to review this page periodically.

12. Contacting Us

If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact us at:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection:
https://www.ico.org.uk

Have Questions?